Most people ask the question, "what is the difference between mediation and arbitration?"
Arbitration is a process where an individual or a several individuals called a panel listen to you and the other parties involved in the dispute and then decide how the dispute will be resolved. It is agreed in advance that everyone will abide by the outcome that the arbitrator(s) decide upon.
Mediation is a process where the parties in a dispute meet with one or more mediator, and the mediator facilitates or guides the parties in creating their own agreement. Mediation allows for the parties to create and impact their own outcomes together.